With more than 70 years of history and seven international subsidiaries, FERMAX, a company specialised in the design and distribution of video entry systems and intercom solutions, is a clear example of an organisation that has transformed the way its employees collaborate and communicate in the post-pandemic era.
Its transformation journey began in 2020 with the adoption of Microsoft Teams as its primary communication platform and reached a new milestone in 2022 through the introduction of PlayQuiz, a fresh and disruptive technology designed to improve employees’ digital culture and accelerate the company’s digital transformation efforts.
According to Alberto Romaguera, Head of Cybersecurity and User Security Centre at FERMAX:
«We decided that we needed a strategy to provide employees with the tools they needed to work from home just as effectively as they did in the office. We adopted Teams as our communication platform and increased adoption from 50% during the pandemic to 300% today.»
He adds: «Another objective was to maximise the value of the Microsoft licences we had acquired over the years, which we suspected were not being fully utilised, either from a user adoption perspective or from a security standpoint.»
Using PlayQuiz to strengthen digital culture and collaboration
To execute this strategy, FERMAX looked for a partner capable of supporting not only employee training on digital tools, but also raising awareness around digital culture and the importance of collaboration.
«When ENCAMINA introduced us to its Fun Engagement philosophy for improving digital skills while keeping colleagues motivated and connected through play and competition, we immediately fell in love with the idea. From day one, there has been perfect collaboration and synergy between FERMAX and ENCAMINA,» says Romaguera.
Integrated directly into Microsoft Teams, PlayQuiz is a Fun Engagement application designed to promote best practices in the use of Microsoft 365 tools while encouraging employees to play, learn, and challenge one another. The platform delivers three questions per day, allowing users to gain both points and knowledge.
The application includes more than 200 questions covering topics such as Security, Compliance, SharePoint, OneDrive, Yammer, Stream, and Microsoft 365. Content can also be customised to match each organisation’s specific use cases.
According to Rosalía Giménez, Human Resources Officer at FERMAX: «Having PlayQuiz as a gamification tool has allowed us to introduce training, best practices, and useful tips through a more engaging and entertaining approach than traditional training methods.»
Learning through play
After several weeks of collaboration between ENCAMINA and FERMAX employees to strengthen digital skills, it was time to put that knowledge into practice and measure the results through PlayQuiz.
The outcome was highly positive across the organisation.
«Working with PlayQuiz has not only helped improve certain skills within our teams, but it has also been genuinely fun. It encouraged friendly competition among colleagues and helped us continue nurturing the approachable, human, and collaborative leadership culture that defines who we are,» concludes Romaguera.
Driving digital adoption through engagement
FERMAX’s experience demonstrates that successful digital transformation is not just about technology. By combining Microsoft 365, employee engagement, continuous learning, and gamification, the company has strengthened digital skills, increased collaboration, and reinforced a culture where people remain connected, motivated, and ready to embrace change.
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