Scania Ibérica boosts productivity and innovation with Microsoft 365 Copilot

Scania Ibérica, in collaboration with ENCAMINA, has taken a decisive step in its digital transformation journey through the implementation of Microsoft 365 Copilot and Copilot Chat. By integrating artificial intelligence into employees’ daily work, the company is fostering new ways of working and strengthening a people-centered digital culture.

The initial results speak for themselves: dozens of employees use Copilot every day with an outstanding level of satisfaction, and more than one hundred use cases have already been identified that are improving processes across multiple departments. As a result, the company is positioning itself at the forefront of digital transformation within its industry, taking a significant leap forward in productivity and efficiency through generative AI.

During the first phase of adoption, more than 130 high-value use cases were identified, with a 9/10 satisfaction rate among users, who rely on Copilot daily for tasks such as content creation, data analysis, and information summarization. This adoption has delivered time savings, higher-quality outputs, and greater focus on strategic activities, helping to consolidate a people-centered digital culture.

The second phase was launched in September, expanding access to Microsoft 365 Copilot to more than 120 employees. In the near future, Copilot will be extended to additional business areas, and the company will introduce its first Copilot Agents: AI-powered assistants designed to automate routine tasks across the organization, particularly within Retail. These agents will further enhance productivity while fostering innovation.

Miguel Falomir, CIO of Scania Ibérica, highlights: «The project has moved from theory to practice: first we focused on personal productivity, then on processes, and soon we will advance toward automation through intelligent agents.»

With this initiative, Scania Ibérica is not only improving efficiency and the employee experience, but also positioning itself at the leading edge of innovation within its sector, laying the foundations for an «intelligent organization» powered by generative AI.