{"id":827,"date":"2014-03-25T08:00:32","date_gmt":"2014-03-25T07:00:32","guid":{"rendered":"http:\/\/blogs.encamina.com\/mascrm\/?p=827"},"modified":"2014-06-02T17:49:56","modified_gmt":"2014-06-02T16:49:56","slug":"mira","status":"publish","type":"post","link":"https:\/\/blogs.encamina.com\/mascrm\/2014\/03\/25\/mira\/","title":{"rendered":"MIRA I: Novedades en Dynamics CRM 2013 para 2014"},"content":{"rendered":"<p>En este art\u00edculo se detalla algunas de las <strong>novedades<\/strong> que incorporar\u00e1 Microsoft Dynamics\u00a0CRM 2013 durante el a\u00f1o 2014 tanto en el <strong>\u00e1rea de Marketing (Mira)<\/strong> como\u00a0en la propia <strong>plataforma<\/strong>.<\/p>\n<p><div id=\"attachment_830\" style=\"width: 117px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-830\" class=\" wp-image-830  \" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Certified2013.png\" alt=\"Microsoft Dynamics CRM 2013\" width=\"107\" height=\"66\" \/><p id=\"caption-attachment-830\" class=\"wp-caption-text\">Microsoft Dynamics CRM 2013<\/p><\/div><\/p>\n<p>Esta entrada contin\u00faa el art\u00edculo &#8216;<a href=\"http:\/\/blogs.encamina.com\/mascrm\/2014\/03\/10\/leo_subra\/\" target=\"_blank\">LEO y SUBRA: Novedades en Dynamics CRM 2013 para 2014<\/a>&#8216;, donde se detall\u00f3 las novedades en el \u00e1rea de\u00a0<strong>Atenci\u00f3n al cliente (Leo)\u00a0<\/strong>y\u00a0<strong><strong>Redes sociales (Subra)<\/strong>.<\/strong><\/p>\n<p><!--more--><\/p>\n<p>En un pr\u00f3ximo post terminaremos de detallar las novedades que incorporar\u00e1 Mira en lo relativo a la adquisici\u00f3n de <strong>MarketingPilot<\/strong> por Microsoft y su integraci\u00f3n en la familia de productos Microsoft Dynamics.<\/p>\n<h2>\u00bfEn qu\u00e9 \u00e1reas mejora Dynamics CRM?<\/h2>\n<h3>Mira: \u00c1rea de Marketing<\/h3>\n<p>En al \u00e1rea de marketing las novedades que incorporar\u00e1 la actualizaci\u00f3n Mira es la siguiente.<\/p>\n<ul>\n<li>Integraci\u00f3n de <strong>NetBreeze<\/strong> en Dynamics CRM, ahora llamado <strong>Microsoft Dynamics Social<\/strong>, que permite analizar lo que en redes sociales se comenta de una marca, producto, empresa o cualquier concepto que se desee &#8216;rastrear&#8217; en las principales redes sociales (Facebook, Twitter, Blogs..).<\/li>\n<\/ul>\n<p><div id=\"attachment_812\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Social-Insights-in-CRM.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-812\" class=\"size-medium wp-image-812\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Social-Insights-in-CRM-300x152.png\" alt=\"Social Insights in CRM\" width=\"300\" height=\"152\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Social-Insights-in-CRM-300x152.png 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Social-Insights-in-CRM.png 653w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-812\" class=\"wp-caption-text\">Social Insights in CRM<\/p><\/div><\/p>\n<ul>\n<li><strong>Unified Service Desk.<\/strong> Nueva aplicaci\u00f3n cliente, configurable desde el propio CRM, basada en roles de usuario, \u00fatil sobre todo para &#8216;Call Centers&#8217; y Centros de soporte a usuarios en general.\n<ul>\n<li>Que permite automatizar tareas mediante un lenguaje de scripting, b\u00fasquedas predefinidas, respuestas a eventos (por ejemplo la entrada de una llamada).<\/li>\n<li>Que mejora la usabilidad para los agentes con\u00a0formularios, barras de comandos y controles personalizados.<\/li>\n<li>Que mejora el tiempo de respuesta en la atenci\u00f3n al cliente al permitir configurar en una sola pantalla varias pantallas CRM relacionadas.<\/li>\n<li>Que expone una API para la integraci\u00f3n avanzada con centralitas de telefon\u00eda.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><div id=\"attachment_814\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Unified-Service-Desk-Airlift.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-814\" class=\"size-medium wp-image-814\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Unified-Service-Desk-Airlift-300x154.png\" alt=\"Unified Service Desk\" width=\"300\" height=\"154\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Unified-Service-Desk-Airlift-300x154.png 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Unified-Service-Desk-Airlift.png 782w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-814\" class=\"wp-caption-text\">Unified Service Desk<\/p><\/div><\/p>\n<ul>\n<li>Que incorpora un formulario reutilizable para logar a un usuario en el sistema CRM:\u00a0Microsoft.Xrm.Tooling.Connector.<\/li>\n<\/ul>\n<h3>Novedades en la plataforma<\/h3>\n<p>Por lo que respecta a la plataforma las novedades que incorporar\u00e1 el producto son las siguientes.<\/p>\n<p><div id=\"attachment_818\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-CRM-Platform-Improvements.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-818\" class=\"size-medium wp-image-818\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-CRM-Platform-Improvements-300x80.png\" alt=\"CRM Platform Improvements\" width=\"300\" height=\"80\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-CRM-Platform-Improvements-300x80.png 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-CRM-Platform-Improvements.png 603w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-818\" class=\"wp-caption-text\">CRM Platform Improvements<\/p><\/div><\/p>\n<ul>\n<li>Mejoras en la gesti\u00f3n y enrutamiento de casos, ya descritas en el <a href=\"http:\/\/blogs.encamina.com\/mascrm\/2014\/03\/10\/leo_subra\/\" target=\"_blank\">post anterior<\/a>.<\/li>\n<li>Presentaci\u00f3n para Android v. 42 y 4.3 y Windows 8.1, que se a\u00f1ade a la App ya existente para iOS 7.<\/li>\n<\/ul>\n<p><div id=\"attachment_819\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Mobility.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-819\" class=\"size-medium wp-image-819\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Mobility-300x188.png\" alt=\"Mobility\" width=\"300\" height=\"188\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Mobility-300x188.png 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Mobility.png 535w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-819\" class=\"wp-caption-text\">Mobility<\/p><\/div><\/p>\n<ul>\n<li>Sustituci\u00f3n del servicio de enrutamiento de email por una sincronizaci\u00f3n a nivel de servidor entre CRM y Exchange 2010\/2013\/Online, POP3 y SMTP.\n<ul>\n<li>Que permite que Dynamics CRM Online no requiera ning\u00fan componente (el enrutador) en local.<\/li>\n<li>Que permite, con Exchange 2010\/2013\/Online, la sincronizaci\u00f3n tareas y citas de CRM en el calendario de Outlook, por fin!!!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><div id=\"attachment_810\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Server-Side-Synchronization.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-810\" class=\"size-medium wp-image-810\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Server-Side-Synchronization-300x151.png\" alt=\"Leo Preview - Server-Side Synchronization\" width=\"300\" height=\"151\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Server-Side-Synchronization-300x151.png 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Server-Side-Synchronization.png 760w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-810\" class=\"wp-caption-text\">Server-Side Synchronization<\/p><\/div><\/p>\n<ul>\n<li>Reingenier\u00eda de la integraci\u00f3n con SharePoint para la gesti\u00f3n documental basada en servidor en lugar de un iframe en cliente, lo que facilita la integraci\u00f3n entre los dos sistemas:\n<ul>\n<li>Ya no se requiere el componente de lista en el servidor SharePoint.<\/li>\n<li>Se resuelve los problemas de autenticaci\u00f3n de la sesi\u00f3n del explorador entre los dos sistemas.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><div id=\"attachment_811\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-SharePoint-Updates.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-811\" class=\"size-medium wp-image-811\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-SharePoint-Updates-300x166.png\" alt=\"SharePoint Updates\" width=\"300\" height=\"166\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-SharePoint-Updates-300x166.png 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-SharePoint-Updates.png 809w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-811\" class=\"wp-caption-text\">SharePoint Updates<\/p><\/div><\/p>\n<ul>\n<li>Introducci\u00f3n de la <strong>clausula &#8216;OR&#8217;<\/strong> en el editor de b\u00fasqueda avanzada. As\u00ed como la <strong>clausula &#8216;NOT IN&#8217;<\/strong> que permiten buscar registros que no cumplen una determinada condici\u00f3n. Por fin!!!<\/li>\n<\/ul>\n<p><div id=\"attachment_817\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-CRM-Platform-Improvements-OR.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-817\" class=\"size-medium wp-image-817\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-CRM-Platform-Improvements-OR-300x74.png\" alt=\"CRM Platform Improvements - OR Clauses\" width=\"300\" height=\"74\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-CRM-Platform-Improvements-OR-300x74.png 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-CRM-Platform-Improvements-OR.png 726w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-817\" class=\"wp-caption-text\">CRM Platform Improvements &#8211; OR Clauses<\/p><\/div><\/p>\n<ul>\n<li>Importantes novedades en el <strong>conector de datos<\/strong> para los productos Microsoft Dynamics, que permiten configurar con mucha facilidad la integraci\u00f3n entre el sistema CRM y el sistema ERP, basado en Microsoft Dynamics AX. Con esta novedad la integraci\u00f3n de datos se &#8216;reduce&#8217; a configurar el conector a trav\u00e9s de esta herramienta gr\u00e1fica.<\/li>\n<\/ul>\n<p><div id=\"attachment_816\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Connector-for-Microsoft-Dynamics.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-816\" class=\"size-medium wp-image-816\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Connector-for-Microsoft-Dynamics-300x120.png\" alt=\"Connector for Microsoft Dynamics\" width=\"300\" height=\"120\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Connector-for-Microsoft-Dynamics-300x120.png 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2014\/03\/Leo-Preview-Connector-for-Microsoft-Dynamics.png 603w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-816\" class=\"wp-caption-text\">Connector for Microsoft Dynamics<\/p><\/div><\/p>\n<h2>Conclusiones<\/h2>\n<p>Las actualizaciones en el \u00e1rea de Marketing de Microsoft Dynamics CRM 2013 ofrecen una\u00a0<strong>funcionalidad espectacular<\/strong>, sobre todo para los responsables de Marketing y de Atenci\u00f3n al Cliente, disponibles<strong>\u00a0out-of-the-box<\/strong>\u00a0en el producto.<\/p>\n<p>Las mejoras en la plataforma introducen varios aspecto que sit\u00faan a este producto\u00a0definitivamente en la nube y lo hacen <strong>100% Online<\/strong> y <strong>100% preparado para la movilidad<\/strong> multidispositivo y multiplataforma.<\/p>\n<p>Definitivamente Microsoft ha desplegando todo su potencial en esta \u00faltima versi\u00f3n de Dynamics CRM con la intenci\u00f3n de dotar a este producto una funcionalidad que lo sit\u00fae lejos de la que ofrece el resto de productos de su competencia.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>En este art\u00edculo se detalla algunas de las novedades que incorporar\u00e1 Microsoft Dynamics\u00a0CRM 2013 durante el a\u00f1o 2014 tanto en el \u00e1rea de Marketing (Mira) como\u00a0en la propia plataforma. Esta entrada contin\u00faa el art\u00edculo &#8216;LEO y SUBRA: Novedades en Dynamics &hellip; <a href=\"https:\/\/blogs.encamina.com\/mascrm\/2014\/03\/25\/mira\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":10,"featured_media":830,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[91,95,87,96,38,12,93,94,78],"tags":[],"class_list":["post-827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consultancy","category-roadmap","category-desing","category-project-management","category-integration","category-marketing","category-methodology","category-sharepoint","category-xrm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.2.1 (Yoast SEO v28.3) - 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