{"id":732,"date":"2013-12-27T11:59:35","date_gmt":"2013-12-27T10:59:35","guid":{"rendered":"http:\/\/blogs.encamina.com\/mascrm\/?p=732"},"modified":"2014-05-14T10:27:24","modified_gmt":"2014-05-14T09:27:24","slug":"yammer","status":"publish","type":"post","link":"https:\/\/blogs.encamina.com\/mascrm\/2013\/12\/27\/yammer\/","title":{"rendered":"Integraci\u00f3n entre Yammer y Microsoft Dynamics CRM"},"content":{"rendered":"<p>La integraci\u00f3n entre Microsoft Dynamics CRM online\u00a0y Yammer\u00a0permite a los usuarios de ambos sistemas tener un espacio com\u00fan d\u00f3nde compartir informaci\u00f3n en torno a los clientes del sistema CRM.<\/p>\n<p><div id=\"attachment_734\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/about.yammer.com\/\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-734\" class=\"size-thumbnail wp-image-734 \" alt=\"Yammer\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/yammer-150x150.png\" width=\"150\" height=\"150\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/yammer-150x150.png 150w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/yammer.png 225w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><p id=\"caption-attachment-734\" class=\"wp-caption-text\">Yammer<\/p><\/div><\/p>\n<p>Recientemente hemos realizado esta integraci\u00f3n en <a href=\"http:\/\/www.encamina.com\/\" target=\"_blank\">ENCAMINA<\/a>, d\u00f3nde ven\u00edamos utilizando tanto Yammer como CRM de forma no conectada hasta la fecha.<!--more--><\/p>\n<p>Este art\u00edculo describe las ventajas e inconvenientes que hemos encontrado en esta integraci\u00f3n.<\/p>\n<h2>\u00bfEn qu\u00e9 consiste la integraci\u00f3n con Yammer?<\/h2>\n<p>Esta integraci\u00f3n requiere <strong>crear un grupo de Yammer <\/strong>para las conversaciones relacionadas con CRM.<\/p>\n<p><div id=\"attachment_739\" style=\"width: 522px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerGroup.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-739\" class=\" wp-image-739 \" alt=\"Crear un grupo en Yammer\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerGroup-1024x545.jpg\" width=\"512\" height=\"272\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerGroup-1024x545.jpg 1024w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerGroup-300x159.jpg 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerGroup.jpg 1366w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/a><p id=\"caption-attachment-739\" class=\"wp-caption-text\">Crear un grupo en Yammer<\/p><\/div><\/p>\n<p>Y a continuaci\u00f3n <strong>configurar CRM<\/strong> para que utilice dicho grupo.<\/p>\n<p><div id=\"attachment_737\" style=\"width: 522px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer3.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-737\" class=\" wp-image-737 \" alt=\"Configurar Yammer en CRM\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer3-1024x545.jpg\" width=\"512\" height=\"272\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer3-1024x545.jpg 1024w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer3-300x159.jpg 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer3.jpg 1366w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/a><p id=\"caption-attachment-737\" class=\"wp-caption-text\">Configurar Yammer en CRM<\/p><\/div><\/p>\n<p>El <strong>resultado<\/strong> es <strong>inmediato<\/strong>:<\/p>\n<p><strong>Desde Yammer<\/strong>, los usuarios de Yammer tienen acceso a las conversaciones de dicho grupo.<\/p>\n<ul>\n<li>Pueden iniciar sus propias conversaciones en el muro del grupo.<\/li>\n<li>Y\u00a0pueden contestar las conversaciones iniciadas desde CRM.<\/li>\n<\/ul>\n<p><div id=\"attachment_740\" style=\"width: 522px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer21.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-740\" class=\" wp-image-740 \" alt=\"Conversaciones en Yammer\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer21-1024x545.jpg\" width=\"512\" height=\"272\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer21-1024x545.jpg 1024w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer21-300x159.jpg 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer21.jpg 1366w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/a><p id=\"caption-attachment-740\" class=\"wp-caption-text\">Conversaciones en Yammer<\/p><\/div><\/p>\n<p><strong>Desde CRM<\/strong>, los usuarios de CRM tienen acceso a las conversaciones de dicho grupo.<\/p>\n<ul>\n<li>Pueden iniciar sus propias conversaciones tanto desde el panel de novedades como desde cualquier panel asociado a un cliente, una oportunidad o\u00a0un caso, por ejemplo.<\/li>\n<li>Y pueden contestar las conversaciones iniciadas desde Yammer.<\/li>\n<\/ul>\n<p><div id=\"attachment_741\" style=\"width: 522px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerCRM.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-741\" class=\" wp-image-741 \" alt=\"Yammer en el panel de novedades de CRM\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerCRM-1024x545.jpg\" width=\"512\" height=\"272\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerCRM-1024x545.jpg 1024w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerCRM-300x159.jpg 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/YammerCRM.jpg 1366w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/a><p id=\"caption-attachment-741\" class=\"wp-caption-text\">Yammer en el panel de novedades de CRM<\/p><\/div><\/p>\n<p><div id=\"attachment_745\" style=\"width: 522px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer0.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-745\" class=\" wp-image-745 \" alt=\"Yammer en la entidad cliente\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer0-1024x543.jpg\" width=\"512\" height=\"272\" srcset=\"https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer0-1024x543.jpg 1024w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer0-300x159.jpg 300w, https:\/\/encaminablogs.wpenginepowered.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/Yammer0.jpg 1377w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/a><p id=\"caption-attachment-745\" class=\"wp-caption-text\">Yammer en la entidad cliente<\/p><\/div><\/p>\n<h2>Inconvenientes<\/h2>\n<p>Aunque Microsoft ofrece planes suficientemente flexibles para adaptarse a las necesidades de cualquier empresa, la versi\u00f3n requerida de Yammer no es gratuita. Por otra parte esta integraci\u00f3n no es posible hasta la fecha para Dynamics on-premise.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/about.yammer.com\/pricing\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" title=\"Pricing\" alt=\"Pricing\" src=\"http:\/\/blogs.encamina.com\/mascrm\/wp-content\/uploads\/sites\/10\/2013\/12\/pricing.png\" width=\"506\" height=\"483\" \/><\/a><\/p>\n<p>La integraci\u00f3n entre ambos productos a\u00fan es reciente y necesita algunas mejoras. Por ejemplo poder elegir en CRM publicar en un grupo diferente al grupo por defecto.<\/p>\n<p>Yammer no incorpora la seguridad integrada en CRM sobre los post en Yammer.<\/p>\n<p>La instalaci\u00f3n de Yammer sustituye definitivamente a ActivityFeeds y no hay marcha atr\u00e1s.<\/p>\n<h2>Ventajas<\/h2>\n<p>Usuarios de Yammer, que no consumen licencias de CRM, pueden participar v\u00eda Yammer en algunos procesos CRM. Por ejemplo, ciertas actividades de BackOffice para las cuales no es necesario acceder directamente al sistema CRM.<\/p>\n<p>La administraci\u00f3n tanto de Yammer y CRM online se realiza de forma integrada desde Office 365, junto al resto de servicios de Office 365.<\/p>\n<p>Microsoft apuesta definitivamente por Yammer, lo que implica que va a ser la red social &#8216;oficial&#8217; integrada en todos los productos de Office 365: SharePoint, Exchange, etc&#8230;<\/p>\n<h2>Conclusiones<\/h2>\n<p>Bien sea con Yammer o bien con ActivityFeeds es un valor a\u00f1adido para cualquier organizaci\u00f3n tener una <strong>red social interna<\/strong> que fomente las conversaciones en torno a los procesos de negocio propios de CRM.<\/p>\n<p>Aunque ActivityFeeds aporta valor y funcionalidad suficiente para fomentar las conversaciones entre los propios usuarios de CRM se queda un poco corto cu\u00e1ndo estas conversaciones tienen que extenderse a otros usuarios\/departamento de la organizaci\u00f3n.<\/p>\n<p>Por este motivo la conclusi\u00f3n es para una organizaci\u00f3n cuyos miembros ya son usuarios de CRM entonces <strong>ActivityFeeds<\/strong> es la mejor opci\u00f3n.<\/p>\n<p>Sin embargo si se trata de una organizaci\u00f3n grande y suficientemente departamentalizada como para que haya un gran n\u00famero de personas no usuarios de CRM, entonces <strong>Yammer<\/strong> es la mejor opci\u00f3n.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>La integraci\u00f3n entre Microsoft Dynamics CRM online\u00a0y Yammer\u00a0permite a los usuarios de ambos sistemas tener un espacio com\u00fan d\u00f3nde compartir informaci\u00f3n en torno a los clientes del sistema CRM. Recientemente hemos realizado esta integraci\u00f3n en ENCAMINA, d\u00f3nde ven\u00edamos utilizando tanto &hellip; <a href=\"https:\/\/blogs.encamina.com\/mascrm\/2013\/12\/27\/yammer\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,91,86,90,88],"tags":[],"class_list":["post-732","post","type-post","status-publish","format-standard","hentry","category-automatizacion","category-consultancy","category-estrategia","category-bi","category-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.2.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Yammer y Microsoft 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